Something is getting better!

https lock iconMy blog is now distributed with Amazon’s Cloudfront CDN using powerful encryption and signed by a proper CA certificate.  See the shiny green lock?  Like a grown-up adult website.  After only 8.5 years.  Congratulations!  Thank you StartSSL!

Update:  you may have noticed that the transition has been a bit bumpy.  Still getting the hang of things and this website needs a lot of work (possibly a complete resurfacing).  I am sorry about the downtime and all the SSL errors, I am working on it.  Thanks Eric, I hope I didn’t step on your birthday plans kidnapping your brain. 

Wondercon 2015 Photos! 

Crowds & Food Trucks

First time at Wondercon, I had a great time.  Hilariously interesting panels, friendly people and amazing costumes.  Food trucks for miles supplemented the usual con food.  Similar to Comic Con in spirit, but not in scope.  Wondercon lacked the sweltering crowds and with them, much of the lines.  This more intimate setting afforded more direct fan interaction.  I saw creators hugging fans and levels of joy and enthusiasm that could almost approximate wonder.

…And there were robots.
be3n in a tradis


R2-D2K-9 at Wondercon
 

Dreamhost you made a fool of me.

Dreamhost Logo

I recommended Dreamhost highly for many years.  When Mac Enthusiasts asked me where they should host their email, I said Dreamhost without a pause.  We moved the MX record over the weekend from Media Temple to Dreamhost and waited as the DNS records propagated throughout the internet.  Monday morning I left everyone’s new credentials on a note so they could get to work.  Immediately, we noticed a problem.  The mail server was unresponsive.  By noon, I had a good understanding of the problem and I submitted a support request.  Dreamhost did not respond until after 9pm and this was all they said.

I’m terribly sorry for the issues with the mail service responding slowly today. It looks like there was an issue with our POP/IMAP machines causing the slowness with the accessing of your mailbox earlier today.  Our Admins were able to look into this matter and get the issue resolved.  This was a temporary issue with the mail load spiking, resulting in the slowness, but that’s all resolved now.

Oh good one might think.  Problem reported, problem solved.  Not so.  Of course now that buisness was done, I couldn’t verify their claim. Again I waited to see if their claim was true.  It was not.  It the light of Tuesday morning macenthusiasts.com email was completely unusable from the office.  So once again, I carefully composed my support request.  They quickly responded with additional questions, I immediately answered.  They wanted the IP of the office and a traceroute to their mail server.  No response from Dreamhost until 1am.  This is what they said:

This should be resolved with the load balancing issues resolved. I just checked multiple email addresses from your domain, and was able to connect to them on multiple ports. I also checked and found that your office IP address is not currently banned. I am sorry it took so long to get back to you, your tickets were placed in my queue when I was out of
the office. Please let us know if the issues are continuing in the office, so we can continue to look at the office, and troubleshoot there.

Continue reading “Dreamhost you made a fool of me.”